SALE: 30% OFF THE SPRING SUMMER '20 COLLECTION

PRIVACY POLICY

 

YOUR DETAILS

To place an order with us online, registration is not required, you can place an order as a guest. We require certain information from our customer including name, delivery address, email address and payment card details. This information is needed to enable us to process your order and notify you of its progress.

 

INFORMATION WE USE: HOW & WHY

Once an order has been placed, we will contact you by email to confirm your order details. You will also be notified via email when your order has been accepted, processed and finally dispatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.

With the exception of feedback requests or assistance with delivery, we will never give your e-mail address to any other organization. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen courier.

To unsubscribe from postal mailing or to make amendments to your mailing preferences, please contact us by email at customercare@hebe-studio.com or at info@hebe-studio.com. If you no longer wish to receive emails from us with news on our products, the latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.

 

SOCIAL MEDIA

When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with sharing such your address, phone number, date of birth, email address, place of work, bank and credit card details  place of work.

Your tagged outfits are likely to appear in the following places:

  • Instagram & Twitter - Users searching for the relevant hashtags will be able to see your post and your profile.
  • Instagram & Twitter - On our official account if selected by the social media team.
  • Facebook, Pinterest, Google+ and other social networking sites and search sites.

If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.

 

YOUR RIGHTS

If you have any queries about personal information we hold in your name, please contact our Customer care team at customercare@hebe-studio.com or at info@hebe-studio.com who will be more than happy to review your account and update our records as required.

 

RIGHTS OF THE DATA SUBJECTS

Pursuant to art. 15-22 of the Regulation (EU) 2016/679 of The European Parliament and of the Council (“GDPR”), you have the right to obtain the following from Hebe srl:  the confirmation of the personal data process knowing the categories, the purposes, the origins, the recipients, the period of conservation, the modifications, the cancellation if they are not more necessary in respect to the purposes for the collection or, whether one or more conditions from the art. 17 of the GDPR concretize, the limitation of the processing data, the exercise of the right of their portability, or rather the right to recieve in a structured format the personal data and to send to other holders, to oppose to the processing and the right to propose complaint to the Authority for the Protection of Personal Data.

 

SAFETY & SECURITY

Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.

If you register on our site and place an order, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.

 

PRIVACY POLICY

Pursuant to art. 13 of the GDPR Hebe SRL (from hereon “Hebe”) intends to inform the visitors of the website www.hebe-studio.com (from hereon the “Site”) of the Policy adopted with respect to matters of Protection of personal data, highlighting its own obligations with regard to the protection of the privacy of visitors of the Site.

Browsing of the Site is free and does not require any registration, with the exception of a few areas where registration is required to access specific services, in which the user is free to choose to provide personal information that specifically concerns him/her. Therefore, where the visitor intends to provide his/her own personal data to access these additional services, he/she will be expressly informed (pursuant to art.13 of the Privacy Code, to art. 13 of the GDPR) indicating, for example, the purpose and the way the data will be used by Hebe, as well as being provided with the right to request, at any moment, cancellation of his/her data or update of the same.

 

INFORMATION ON THE PROTECTION OF PERSONAL DATA

Pursuant to art. 13 of the GDPR Hebe provides the following information.

  1. The Controller and Manager of Data Processing 
    The Controller is Hebe SRL with legal office in Rome (RM), Via degli Scialoja 3, Post Code: 00196, (from hereon “Hebe”). The Controller can be contacted at the email address: info@hebe-studio.com. The Manager of the Data Processing, with regard to the management of the Site, is 101 Srl. You can ask for the name of the Manager, as well as the complete list of those responsible for the treatment of data, by sending a request to the address detailed in paragraph 7.
  2. Types of personal data treated 
    It is not necessary to execute any registration in order to access the Site. Within the Site there are, however, some sections that require registration or the use of a username and password, or certain services for which it is necessary to provide data (for example your data can be requested to allow you to access the Newsletter services, to contact us, to send your “wish list” to a friend, etc.). In the event that Hebe acquires such information and personal data, it will inform the users of the reasons why this data is requested and the ways in which it will be used, pursuant to art. 13 of the GDPR and the italian Legislative Decree n. 196/2003 as amended by the Legislative Decree n. 101/2018 (“Italian Privacy Code”). Where necessary, Hebe will endeavor to acquire the specific consent of the user for the use of their data, which must be relative to its purpose. For example, Hebe can request personal data such as name and surname, telephone number, e-mail address, and other information that the user accepts to provide for use of the Site’s services, via the compilation of a specific registration form. Hebe will use the personal data collected on-line, with the sole purposes for its use as indicated at the moment of registration. Data related to the connection and browsing within the Site (such as the URI addresses- Uniform Resource Identifier of requested resources, the time of the request, the method used to submit the request to the server, the size of the file received in reply, the numeric code which indicates the state of the reply of the server (successful, error, etc.) and other parameters relative to the user’s operating system and their IT environment) are collected for the sole purpose of receiving anonymous statistical information on the Site’s use, and in order to control its smooth functioning; this data will be cancelled immediately after its elaboration. The data can be used to ascertain responsibility in the case of a hypothetical computer crime against the Site; with the exclusion of this example, data will be cancelled following an amount of time necessary for the provision of the services, as illustrated on the Site. With reference to the data related to the browsing of the Site, please also see paragraph 6, regarding the customer profiling services used by the Site. Hebe provides the following necessary informations to guarantee a correct and transparent processing of personal data: a) the period of personal data storage; b) the right to ask the modification or cancellation or limitation of the personal data, the right to revoke in any times the consensus of the processing of personal data and the right to lodge a complaint to control Authorities.
  3. Optional supply of personal data 
    The supply of Personal Data is, generally, optional. Only in specific cases does the refusal to supply data make it impossible to access specific services and to obtain what was requested (for example, registration is necessary in order to be able to receive the newsletter)
  4. Method of processing data and scope of communication 
    Data can be processed either electronically, or in paper form. Hebe guarantees the lawful processing of data and the procedural fairness of personal data provided via the Site, fully in accordance with the current legislation, as well as maintaining the strictest confidentiality of the data provided when registering. All the information gathered is transmitted in protected connection form, to avoid interception by any third party. The security of the Site is guaranteed and certified, by a company which is a leader in the field of providers of services for security on the internet. The data will not be communicated or distributed to any third party, if not within the limits and conditions expressly indicated in a statement which will at times be provided to the user, and in any event only with his/her authorisation.
  5. Links to other websites 
    This statement is provided only for the Site www.hebe-studio.com and not for other websites which can be accessed by the user, via a link. Hebe is not responsible for the personal data provided by the users to third parties or websites connected to the Site.
  6. “Profiling” instruments and/or personalization 
    Hebe does not send its users any promotional communication or advertisement without their prior express consent.