Items must be returned in perfect condition and with the original tags still attached to be eligible for a refund.

You can request a return at the following link:

https://returns.itsrever.com/hebestudio

To initiate the return, you must enter the order number (indicated in the confirmation email) and the email address used at the time of purchase.

The system will guide you step by step through completing the application.

During the procedure you will be able to choose between:

• Reimbursement
  
• Product change
  
• Gift card , usable at any time on our site
  

Once your request is complete, you will receive all the return instructions.

When we receive the returned item, it will be checked to ensure that it is in its original condition , with no signs of use, damage or stains.

WHAT IS YOUR RETURN POLICY?

You have 14 days from receiving your order to request a return. Items must be returned in their original condition.
Upon return, the goods will be inspected by our Quality Control team . The company reserves the right to refuse the return if the indicated conditions are not met.

You will be refunded the full amount of your order, including any shipping charges. The only cost you will incur is the cost of picking up the package from your home. This cost will be deducted directly from the refunded amount.

If you placed an order from a non-EU country, an additional €15 will be deducted from the refunded amount.

Returns are always the customer's responsibility. The cost will be deducted directly from the refunded amount.

HOW TO MAKE A CHANGE

To request a change, you can enter your details at the following link:

https://returns.itsrever.com/hebestudio

In the dedicated section, you can request a change and automatically place the new order.

REIMBURSEMENT

Once the returned item is received and inspected, your refund will be processed.

The time it takes for the refund to appear in your account depends on the bank or payment method used, but it usually occurs within 7 days of the refund being issued .

You will receive a confirmation email once the refund is completed.

The full amount including shipping costs will be refunded.

WHERE CAN I FIND THE RETURN LABEL?

You'll receive the label via email after receiving the return authorization. You can also download it from the link → https://returns.itsrever.com/hebestudio

 

The full amount including shipping costs will be refunded.